Refund policy

Our promise

We brew every batch of Loopy Booch with care, and we want every bottle to reach you in perfect condition. If something isn't right with your order, we'll put it right.

If something arrives damaged or faulty

Very occasionally a bottle can be broken in transit or something may not be quite right with it. If that happens, we'll send you a replacement or give you a full refund for the affected items, whichever you prefer.

To get this sorted, just email us with:

your order number
a photo of the damaged or faulty bottle (and the packaging, if it was damaged in transit)
whether you'd like a replacement or a refund

Please get in touch as soon as you can after your order arrives, ideally within 7 days, so we can sort it quickly and look into what went wrong. There's no need to send anything back.

Changed your mind? Cancel before we post

Ordered by mistake or need to change something? As long as your order hasn't left us yet, we'll cancel it and refund you in full.

Just email cameron@loopybooch.co.uk with your order number before your dispatch day. We post on Mondays, Wednesdays and Thursday mornings, and you can check which day applies to your order on our delivery page. Once your order has been packed and sent, we're no longer able to cancel it.

Change of mind after delivery

Because kombucha is a fresh, live & perishable drink, we're unable to accept returns or offer refunds once your order has arrived if you've changed your mind or simply don't love a flavour. We'd still love to hear what you think, so do tell us. Your feedback helps shape our future brews.

If your order doesn't arrive

If your tracking shows no movement or your parcel hasn't turned up when expected, let us know and we'll chase it with the courier. If it's lost, we'll send a replacement or give you a full refund.

Refunds

Once a refund is approved, we'll make it to your original payment method. It usually takes a few working days to show in your account, depending on your bank.